ICIMS BA/Configuration support engineer (INACTIVE)

• Identify and document business goals, business needs and pain points, problem context, functional and non-functional requirements, assumptions and constraints etc. using available channels and analysis techniques;

• Constantly verify findings with key stakeholders;

• Create business flow documentation for ICIMS and keep it updated;

• Discuss requirements and share updates with ICIMS dev team;

• Cross-team communication, dependencies alignment and expectations management regarding WD/ICIMS requirements with PeopleTech teams etc.;

• Identify and verify service SLOs changes;

• Standardise requirements templates and requirements approaches;

• Create proposals for Product Manager(s) regarding ICIMS requirements/behavior changes;

• Work closely with Team Leads and engineering team(s) to generate potential solution options to meet business needs. Create proposals and present to the decision maker(s);

• Scope and define product improvements that tie to identified business goals & customer outcomes. Leverage key platform capabilities where possible or help improve them;

• Ongoing support of the team(s) during planning and implementation activities;

• Backlog management and prioritisation;

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